Senior Customer QA Engineer
$31,200–$31,200 year
On-siteAustin, Texas, United States
Job Summary
Serve as the primary quality interface between SkyWater and customers, managing inquiries, excursions, complaints, and corrective actions including 8D responses and root cause investigations. Lead customer-facing quality initiatives, drive continuous improvement through structured problem-solving methodologies like 5-Why and FMEA, and ensure compliance with ISO 9001 and IATF 16949 standards. Develop and communicate quality metrics, lead customer QBRs, and support nonconforming material reviews while collaborating cross-functionally with manufacturing and engineering teams to resolve defects and improve process capability.
Required Qualifications
- BS in a STEM discipline or equivalent combination of education, training, and experience
- 5+ years of quality engineering, semiconductor manufacturing, or customer quality experience in a regulated manufacturing environment
- Working knowledge of semiconductor wafer fabrication processes, preferably in a 200mm or 300mm fab environment
- Understanding of quality standards: ISO 9001, IATF 16949
- Experience with SPC, DOE, MSA, FMEA, CAPA, and statistical analysis methodologies
- Understanding of risk management principles and implementation of effective corrective actions
- Strong analytical and data-driven problem-solving skills using systematic approaches
- Experience auditing manufacturing or quality processes
- Excellent written and verbal communication skills demonstrated customer communication experience
- Customer-first mindset with strong interpersonal and collaboration skills
- Self-motivated with demonstrated ability to work effectively across cross-functional teams
- Ability to manage multiple priorities and projects simultaneously while meeting commitments and business objectives
- Proficiency with Microsoft Office and statistical/data analysis software such as JMP, Minitab, or equivalent
- U.S. Person Required: This position requires compliance with the International Traffic in Arms Regulations (ITAR). All accepted applicants must be U.S. Persons. ITAR defines a U.S. Person as U.S. citizen, U.S. Permanent Resident, Political Asylee, or Refugee
Desired Qualifications
- Experience in semiconductor foundry, specialty semiconductor, MEMS, mixed-signal, photonics, or high-reliability manufacturing environments
- Knowledge of semiconductor wafer fabrication equipment and manufacturing systems
- Certified auditor to one or more applicable standards (ISO 9001, IATF 16949)
- ASQ Certified Quality Engineer (CQE), Six Sigma certification, or equivalent quality certification
- AIAG FMEA knowledge and application experience
- Experience reviewing customer quality requirements and contracts
- PMP certification or formal project management experience
- Experience supporting automotive, aerospace, defense, medical, or industrial semiconductor customers
- Experience leading customer audits and managing customer scorecards and supplier quality requirements
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