Senior Customer Partner Success Manager
Hybrid · São Paulo, São Paulo, Brazil
Job Summary
Senior Customer Partner Success Manager at Ripple leading the success of financial institutions and partners in Africa, driving strategic account plans, contract renewals, and cross-sell opportunities across Ripple Payments, Ripple Custody, and RLUSD adoption. You’ll advise customers, build strong relationships, and coordinate delivery across cross-functional teams (Product, CP, Sales, Business Development, Finance, Legal, etc.) to deliver customer value and outcomes. The role emphasizes understanding customers’ technical solutions and organizational needs, acting as Ripple’s advocate, and ensuring feedback is translated into action, while collaborating with internal and external teams in a remote, distributed, fast-paced environment.
Required Qualifications
- 10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization
- Fluency in English
- French a bonus
- Demonstrable understanding of multi-stakeholder management in complex environments
- Solid understanding of blockchain technology, crypto markets, digital asset custody models and cross-border payments infrastructure
- Experience working in or with African financial markets is highly preferred
- Excellence in building and managing relationships in cross-functional, global teams
- Excellent interpersonal skills and experience in coaching others
- Highly self-motivated, proactive, and comfortable operating in a remote, distributed, fast-paced environment
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