Senior Customer Marketing & Community Manager
$92,000–$125,900 year
HybridWaltham, Massachusetts, United States
Job Summary
Own and grow Allego's customer community strategy, creating opportunities for customers to connect, exchange ideas, and engage with the brand. Develop programs to identify, nurture, and activate advocates for conversations, references, reviews, events, and roundtables. Lead review-site strategy across Gartner Peer Insights and G2, managing campaigns and vendor relationships to drive volume and rankings. Draft and manage customer newsletters, promotions, and invitations while partnering with Marketing Operations on segmentation and execution. Support roundtable strategy, topic development, and participant sourcing across community activity and Customer Success. Partner closely with Customer Success, Sales, Product Marketing, and Enablement to turn engagement into stronger relationships and measurable impact.
Required Qualifications
- Typically 8+ years of experience in customer marketing, community management, advocacy, customer communications, field marketing, customer success marketing, or a related role
- Experience owning customer-facing programs with cross-functional stakeholders
- Strong project management skills, with the ability to manage multiple timelines, details, and priorities
- Excellent written and verbal communication skills
- Comfortable engaging with customers, prospects, and internal stakeholders in person and online
- Ability to attend the Waltham, MA office at least 1 day per week
- Ability to travel approximately 5-10% for events and company programs
Desired Qualifications
- Experience in B2B SaaS, technology, sales enablement, customer engagement, or enterprise software
- Experience supporting customer communities, advocacy programs, online engagement, events, or trade shows
- Familiarity with online communities, forums, Reddit, advocacy platforms, or community engagement tools
- Experience partnering with sales, customer success, or product marketing teams
- Comfortable representing a brand at a booth, networking event, or customer-facing program
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