Senior Customer Experience Manager (x/f/m)
On-siteBerlin, State of Berlin, Germany
Job Summary
Drive revenue growth and optimize customer portfolios by leading strategic account management for key enterprise clients. Execute contract renewals, develop compelling business arguments, and drive revenue expansion while coaching team members on complex situations. Identify process improvements and implement scalable solutions across departments to enhance customer satisfaction and operational efficiency. Manage end-to-end account strategies through regular business reviews and data-driven prioritization. This role supports healthcare professionals by improving their daily workflows and patient care outcomes. Doctolib is a leading digital healthcare platform committed to making health accessible and better for everyone.
Required Qualifications
- 2-4 Jahre Erfahrung im Customer Success, Account Management oder einer vergleichbaren kundenorientierten Rolle
- Portfoliomanagement-Skills
- Beziehungsstärke
- Kommerzielle Denkweise
- Hands-on-Mentalität
- Sehr gutes Deutsch (mind. C1)
- gutes Englisch (mind. B2)
- Healthcare-Erfahrung
- Technisches Verständnis
- Datenaffinität
Desired Qualifications
- idealerweise im B2B SaaS-Umfeld
- Kenntnisse im Gesundheitswesen, idealerweise aus dem Praxis- oder Klinikumfeld
- Affinität für Software-Produkte und die Fähigkeit, auch komplexere Features verständlich zu erklären
- Arbeiten gerne mit CRM-Systemen (z.B. Salesforce), Dashboards und nutzt Daten zur Entscheidungsfindung
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