Senior Customer Experience Manager
$95,000–$150,000 year
On-site · New York City, New York, United States
Job Summary
Senior Customer Experience Manager leading a team of field-focused professionals to drive implementation, adoption, and evolution of RADAR’s technology in retail environments. Own customer relationships, coordinate with Product, Engineering, and Solutions, and serve as senior point of contact for external stakeholders. Establish operational standards, drive customer satisfaction, translate retail feedback into strategic enhancements, and manage high-stakes engagements while developing the team for scalable enterprise deployments.
Required Qualifications
- 4+ years experience in program management, process improvement, or related field
- Experience owning B2B customer relationships
- Experience with retail technology implementation or retail operations
- Strong analytical and problem-solving skills
- Ability to collaborate effectively across technical and operational teams
- Strong attention to detail and follow-through
- Bachelor's degree in Business, Technology, or related field
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