Senior Customer Education Manager, Live Programs
$140,600–$167,900 year
HybridChicago, Illinois, United States
Job Summary
Own the live education program end-to-end by setting the vision, roadmap, and success metrics for what we run, for whom, and to what outcome. Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and our annual Fin Academy Live event to drive customer outcomes and retention. Partner with the Deployment Services team to define, create, and deliver tailored training to Enterprise customers, ensuring their teams are able to manage and scale Fin past the initial deployment. Collaborate with the Customer Education team to plan and maintain a holistic training curriculum that supports our customers' and company's objectives to provide a cohesive, end-to-end learning experience across all of Fin Academy's offerings. Continually iterate on offerings to increase their impact on onboarding, feature adoption, and automation rate while incorporating feedback from customers, partners, and cross-functional teams. This role requires travel to support live events and customer engagements throughout the year.
Required Qualifications
- 8+ years of training experience
- 3–5 years in a SaaS or tech environment
- professional services and/or customer success experience
- Strong grasp of adult learning principles and best practices
- Proven content design skills
- Able to understand and clearly communicate complex, technical concepts and the nuances of AI products
- Strong executive presence
- Superb program management skills
- stakeholder management
- SME engagement
- end-to-end project management
- Proof of eligibility to work in the United States
- travel to support live events and customer engagements throughout the year
- be in the office at least three days per week
Desired Qualifications
- experience with 3–5 years in a SaaS or tech environment
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