Senior Customer Care Specialist
$28,000–$32,000 year
On-siteCascina, Tuscany, Italy
Job Summary
Manage customer requests with empathy and attention to service quality, handling complex situations requiring analysis, follow-up, and coordination across multiple stakeholders. Monitor technician appointments, prioritize operational tasks, and ensure accurate system updates while collaborating with care teams, technicians, and commercial departments to resolve issues. Support the Customer Care Manager in process improvement and identify opportunities to enhance service effectiveness. This full-time, six-month contract role offers a path to permanent employment within Mobilae, a leading European specialist in domestic mobility solutions for seniors and those with reduced mobility.
Required Qualifications
- Esperienza consolidata in customer care, assistenza clienti o gestione operativa
- Capacità di gestire clienti in situazioni delicate mantenendo professionalità e orientamento alla soluzione
- Ottime capacità organizzative e di gestione delle priorità
- Forte attitudine al problem solving e alla gestione di attività complesse
- Buona conoscenza della lingua inglese
- Precisione, affidabilità e senso di responsabilità
- Buona dimestichezza con strumenti informatici e gestionali
- Disponibilità alla reperibilità
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