Senior Customer Care Officer (INV)
On-site · Hong Kong, Hong Kong
Hong Kong, Hong KongOn-siteFull TimeSenior LevelAssociates DegreeLarge
Type
Full Time
Level
Senior Level
Education
Associates Degree
Company size
Large
Job Summary
Senior Customer Care Officer (Investment) responsible for handling banking, credit, and investment inquiries via phone, chat, and email, plus social media inbox management; investigate escalations, contribute to training and coaching for new joiners, and provide solutions to increase CS efficiency; escalate ad hoc incidents and propose actions to management based on business needs.
Required Qualifications
- Must hold a valid Type 1 HKSI license
- Higher Diploma or above
- 3 years’ experience in contact center, preferably in financial services
- Knowledge of major retail banking products, especially unsecured lending & investment
- Native in Cantonese, fluent in English
- Good written Chinese and English
- Willing to work hands-on under a lean organization structure
- Basic knowledge of Mac OS and latest office cloud applications
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