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Nexi GroupPosted 1 month ago

Senior Customer Care Agent with Finnish

HybridKrakow, Łódź Voivodeship, Republic of Poland

Full TimeSenior LevelLargeFintech Services

Job Summary

Provide phone support for business customers and partners, including written assistance via email and chat. Manage cases and varying administrative tasks while ensuring high customer satisfaction. Work independently on topics such as invoicing, terminals, or acquiring, and facilitate communication assistance for colleagues. Complete various ad hoc statements as needed. This role is based in Krakow and requires C1 fluency in a Nordic language and English. Join an international team to collaborate with experts across Europe and contribute to simplifying the future of digital payments.

Required Qualifications

  • Spoken and written fluency in at least one Nordic Language (C1): Norwegian, Swedish, Danish or Finnish
  • Spoken and written fluency in English (C1)

Desired Qualifications

  • Previous experience in Customer Service, Finance or FinTech

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