Senior Customer Care Agent SME with Danish
HybridKraków, Lesser Poland, Poland
Kraków, Lesser Poland, PolandHybridFull TimeSenior LevelFintech ServicesLarge
Full TimeSenior LevelLargeFintech Services
Job Summary
Support Danish SME customers via phone, email, and chat by troubleshooting card terminal and portal issues, managing account data, and reporting technical incidents. Collaborate with internal teams to ensure smooth daily operations while using CRM and ERP systems to deliver high-quality service. Maintain a proactive, organized approach to handling administrative tasks and customer inquiries. This long-term position offers clear development paths within Europe's leading contact center for customer experience.
Required Qualifications
- Fluent Danish (spoken & written)
- Good English communication skills
- Customer‐focused mindset and strong communication abilities
- Comfort working with digital tools and reporting technical issues
- Proactive, organized, and quality‐driven approach
- Relocation to Poland
Desired Qualifications
- experience in customer service
- fintech interest
- contact center background
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