Senior Customer Account Specialist - Customer Service
$66,560,000–$81,120,000 year
On-siteSutherlin, Oregon, United States
Job Summary
Conduct day-to-day support for customer accounts within a given territory by answering product questions, suggesting value-add recommendations, and executing initiatives focused on retention and acquisition. Provide technical support, prepare quotes, process orders, and oversee fulfillment while communicating issues to regional teams to resolve customer needs. Mentor Customer Service staff, train on Integrity Selling, and document all interactions and contact information in CRM. Maintain a strong understanding of Orenco wastewater equipment, state and local regulatory rules, and distributor accounts to increase regional sales growth. Work during business hours with occasional long hours, travel, and site visits, while meeting safety and cultural standards.
Required Qualifications
- A four year degree in business or a technical course of study
- At least twelve months experience as a Customer Account Specialist II
- demonstrated proficiency across the Customer Account Specialist II key result areas
- equivalent experience in a similar position
- demonstrated technical proficiency
- Advanced mathematics and algebra skills
- College level algebra skills
- Competent with word-processing, spreadsheets, and email applications
- Ability to be flexible and adjusts priorities with little notice and remains calm during confrontational or high-pressure situations
- Ability to use sound judgement and follow through in problem solving and decision making processes
- Must be willing and able to travel
- Must be able to meet and maintain Orenco's approved driver criteria
- a valid driver's license
- satisfactory driving record
- current insurance on personal vehicle
- meet company insurability requirements
- Unassisted light lifting and/or carrying of under 20 lbs
- occasional unassisted lifting and/or carrying of up to 50 lbs
- Regular, consistent, and predictable attendance
- Will occasionally perform additional duties of the customer service, systems engineering, regional sales, and asset management teams
- Must be able to lift 50 lbs
Desired Qualifications
- equivalent combination of experience and education
- demonstrated technical proficiency
- Learns quickly and utilizes skills and knowledge to analyze and solve problems
- Good organizational skills
- Provides professional, courteous customer service to individuals from diverse backgrounds
- Exceptional verbal and written communication skills
- Advanced mathematics and algebra skills
- College level algebra skills preferred
- Ability to be flexible and adjusts priorities with little notice and remains calm during confrontational or high-pressure situations
- Ability to use sound judgement and follow through in problem solving and decision making processes
- Must be willing and able to travel
- Must be able to meet and maintain Orenco's approved driver criteria
- a valid driver's license
- satisfactory driving record
- current insurance on personal vehicle
- meet company insurability requirements
- Unassisted light lifting and/or carrying of under 20 lbs
- occasional unassisted lifting and/or carrying of up to 50 lbs
- Regular, consistent, and predictable attendance
- Will occasionally perform additional duties of the customer service, systems engineering, regional sales, and asset management teams
- Must be able to lift 50 lbs
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