Senior Customer Account Specialist
On-siteChandler, Arizona, United States
Job Summary
Develop and maintain business relationships with new and existing multinational customers by handling enquiries via email and phone. Process incoming customer requests and purchase orders into internal systems, manage lead times, and coordinate with warehouse teams for urgent orders requiring kitting or assembly. Compile and communicate reports on stock accuracy and process efficiency while escalating issues that impact service levels. Support external client-facing colleagues and ensure high-level customer service across all interactions. Prioritize tasks in a busy environment using computerized inventory management systems, with SAP experience beneficial. Located in Chandler, Arizona, this role supports CEC's critical clean environment solutions for microelectronics and pharmaceutical industries.
Required Qualifications
- Experience working in a similar role and/or industry
- Passion for delivering first class customer service to customers
- Ability to identify customer needs and ensure customer satisfaction with every enquiry
- Good time management skills
- Strong communication, organizational and administration skills
- Ability to prioritize, multitask, and operate in a busy working environment
- Flexible and Pro-active attitude
- Ability to identify problems before they arise and the initiative to come up with solutions
- Proficient working with Microsoft Office programs (Outlook, Word, PowerPoint, Excel)
- Experience using computerized inventory management software e.g. ERP, WMS, etc
Desired Qualifications
- Prior use of SAP highly beneficial
- Prior experience working with spare parts / machine parts / automotive parts / technical products, a distinct advantage
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