Senior CRM Solution Architect

Senior CRM Solution Architect at NYC Department of Consumer and Worker Protection leads the agency's enterprise CRM architecture, aligning Dynamics 365 and Power Platform standards, defining integration patterns, data models, and governance. Responsibilities include architecture leadership across CRM programs, hands-on development for high-complexity components, data governance, ALM/DevOps practices, cloud-readiness and modernization efforts, and collaboration with DBAs, infrastructure, cybersecurity, and PMO to ensure secure, scalable, and maintainable CRM solutions. The role supports a flexible work arrangement with up to 2 remote days per week under the agency's pilot program.