Senior Credit Manager (AU Home Loan Mortgage experience) (021 - 1017)
$1,200,000–$1,560,000 year
RemotePhilippines
Job Summary
Manage incoming leads and maintain accurate records in Broker Engine while requesting, collecting, and reviewing supporting documents from clients. Conduct preliminary document checks, order credit checks and property valuations, and liaise with clients, lenders, and stakeholders throughout the loan process. Prepare and email loan quotes, coordinate follow-up activities, and track applications through to settlement. Provide exceptional customer service while managing multiple loan files simultaneously and support the Director with administrative tasks. This remote independent contractor role aligns with Australian business hours and offers flexibility in time management.
Required Qualifications
- Philippines-based
- Minimum 5 years' experience in Australian mortgage broking, loan processing, credit support, or client services
- Experience using Broker Engine or a similar Australian mortgage CRM
- Strong experience working with self-employed borrowers and Low Doc lending
- Solid understanding of the Australian home loan process from application through settlement
- Excellent written and verbal English communication skills
- Strong attention to detail and exceptional organizational skills
- Ability to manage a high volume of leads and competing priorities
- Comfortable working independently in a remote environment
- Must work exclusively with the client's business from their hire date
- Must not have any other ongoing employment, client work, freelance engagements, or side hustles
- Must be able to align with AU business hours (approx. 9:00AM - 6:00 PM, Monday to Friday)
Desired Qualifications
- Experience preparing loan scenarios and lender quotes
- Experience communicating directly with Australian clients and lenders
- Exposure to credit assessment, servicing calculations, and lender policy interpretation
- Strong CRM and mortgage software experience
- Proactive
- Personable
- Genuinely enjoys speaking with clients
- Highly organized
- Thrive in a fast-paced environment
- Can confidently manage multiple loan applications without sacrificing accuracy
- Wants to build a long-term career in the Australian mortgage industry
- Takes ownership of their work
- Happy to contribute wherever needed
- Positive attitude
- Strong work ethic
- Willingness to support the team at every level
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