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WPPPosted 2 weeks ago

Senior Credit Controller (B2B Collection)

HybridMumbai, Maharashtra, India

Full TimeSenior LevelEnterpriseDigital Media

Job Summary

Manage the cash collection portfolio for Media and Non-Media clients by contacting them via email, telephone, and credit management software to ensure payments meet contracted terms. Reconcile client accounts and ledgers, review daily bank statements, and allocate received funds accurately while recording cheques daily. Resolve client queries by liaising with the Billing team, Opco, and internal departments to progress disputes, and maintain records of all communications and supporting documentation in accordance with SOX controls. Participate in weekly debtor review meetings and monthly target reviews to track collection progress and report recommendations on doubtful debt. Coordinate with applicable MDM contacts to ensure client master data reflects agreed contractual terms and address changes. Prepare weekly reports, provide accounts receivable systems support to management, and deliver holiday or sick cover as directed.

Required Qualifications

  • Location, Vikhroli, Mumbai
  • Shift - US (6.30PM onwards)
  • Minimum Graduate
  • 6-12 years Credit Collections experience within a multinational organisation
  • Energetic
  • Detailed oriented
  • Able to adhere to deadlines in a timely manner
  • Strong communication skills for negotiation & reconciliation
  • Fluency in English
  • Collection exposure to international clients
  • Proficiency in excel and word
  • Self-motivated
  • Commercially focused with a strong Client service approach
  • Confidence in dealing and building relationships both internally and externally
  • Well organised with strength in prioritising
  • Flexible attitude to achieve results

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