Senior Credit & Collections Specialist
On-siteChattanooga, Tennessee, United States
Job Summary
Manage an assigned portfolio of customer accounts to ensure timely payment of outstanding invoices and reduce aged receivables. Perform collection activities through phone calls, emails, and customer portals while reviewing aging reports daily to prioritize efforts based on risk. Investigate invoice discrepancies by partnering with Billing, Operations, Sales, and Customer Service, and evaluate new customer credit applications to recommend limits. Monitor existing credit exposure, negotiate payment arrangements, and escalate high-risk accounts to the Director of Accounts Receivable as necessary. Maintain accurate documentation within company systems and participate in process improvement initiatives to streamline collections and improve cash flow.
Required Qualifications
- 3–5+ years of experience in Accounts Receivable, Collections, and Credit
- Experience managing high-volume customer portfolios
- Strong understanding of Commercial collections
- Strong understanding of Customer credit evaluations
- Strong understanding of Aging reports
- Strong understanding of Credit limits
- Strong understanding of Payment terms
- Strong understanding of Cash application concepts
- Advanced Microsoft Excel skills
- Excellent written and verbal communication skills
- Strong negotiation and conflict resolution abilities
- Exceptional organizational and time management skills
- Ability to manage multiple priorities in a deadline-driven environment
Desired Qualifications
- Transportation, logistics, brokerage, or freight industry experience
- Experience working within TMS and ERP systems such as McLeod and ePay
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.