Senior Creator Growth Manager

Job Summary

Required Qualifications

• •4+ years in a Customer Success, Account Management, or Creator Partnerships role
• •Supporting or working with creators, digital entrepreneurs, or B2C SMBs
• •Managing a portfolio of high-value customers with quantifiable impact
• •Collaborating cross-functionally with product, support, and marketing
• •Leading customer strategy across onboarding, success planning, renewals, risk mitigation, and expansion
• •Operating in a fast-paced startup or rapidly scaling SaaS environment
• •Strategic yet scrappy; able to zoom in on a customer need and zoom out to spot patterns
• •Low ego, high accountability—comfortable taking ownership of outcomes
• •Proactive and self-directed with a strong bias for clarity and action
• •Curious and deeply invested in understanding customer goals
• •Confident navigating ambiguity, independently setting direction, leading strategic conversations with high profile creators, and in creating and executing cross functional projects
• •Data-driven and action oriented—you consistently spot areas for improvement, create projects to drive change, and measure the impact of your work
• •You treat every interaction as a chance to make someone feel truly taken care of — you notice the small things, act on them without being asked, and go above and beyond to deliver white glove experiences
• •You work in public—you're eager to share the wins, losses, and learnings of each project or test, and you collaborate to amplify the expertise of your teammates
• •You regularly look for ways to innovate, create solutions or reduce friction for your team or for customers, and you build your own solutions when needed
• •You have a deep desire to serve and support others—you are kind, enthusiastic and generous in your nature, and keep the question 'what is best for the creator?' at the center of your work
• •Customer success fundamentals (relationship management, value delivery, renewal prep, emotional intelligence)
• •Data fluency: email performance metrics, user behavior trends, retention KPIs, utilizing internal tools to create reports and analyze impact
• •Clear, consultative communication while providing a while glove service to creators—written, verbal, and async
• •Workflow design and process improvement
• •CRM tools (e.g., HubSpot) and product usage analytics
• •Comfort identifying problems, forming hypotheses, and running them through to measurable impact
• •Strong prioritization based on perceived risk, potential growth, strategic value, and renewal timeframe
• •Familiarity with tools like Mixpanel, HubSpot, Notion, Slack, and Claude
• •Cross-functional collaboration with Product, Support, and Marketing
• •Must be available for East Coast time
• •Must be based in North America

Desired Qualifications

• •Experience with email-first operating systems or creator marketing platforms
• •Experience with Kit's platform
• •Experience with internal success workflows
• •Experience with reporting tools
• •Experience with Get To Know You's (GTKYs)
• •Experience with distributed teams
• •Experience with creator community
• •Experience with customer segmentation
• •Experience with success benchmarks
• •Experience with Kit's success methodology
• •Experience with internal playbooks
• •Experience with renewal and expansion targets
• •Experience with team and individual renewal and expansion targets
• •Experience with running tests, measuring impact, and scaling what works
• •Experience with well-timed check-ins
• •Experience with personal touches
• •Experience with making a creator feel genuinely seen rather than managed
• •Experience with proactive, strategic guidance
• •Experience with implementing strategic initiatives and tests that drive measurable business outcomes, like retention and expansion
• •Experience with establishing strong relationships with creators and their teams built on trust and credibility
• •Experience with collaborating cross-functionally to ensure creator needs are surfaced internally
• •Experience with partnering with Product, Marketing, and Support to improve the creator experience
• •Experience with driving feature adoption and increasing customer engagement
• •Experience with building deep fluency in high performing strategies, market trends and insights, and Kit's product roadmap and capabilities
• •Experience with proactively recommending the right playbooks and features for each creator
• •Experience with developing account plans and success strategies that support scalable growth across your portfolio, to un-owned accounts, all the way through Product and Lifecycle Marketing efforts
• •Experience with identifying patterns in creator needs, surfacing insights to the broader team, and contributing to evolving our customer success framework as we scale
• •Experience with being a go-to product expert on the team
• •Experience with Product, Support and Marketing loop in when they want to know how a feature actually lands with creators in the field
• •Experience with seeking highly structured environments with little ambiguity
• •Experience with viewing Customer Success as reactive support rather than a strategic growth function
• •Experience with being uncomfortable taking initiative or experimenting in the face of uncertainty
• •Experience with looking to others to take ownership and provide solutions for you
• •Experience with struggling to context switch and manage multiple priorities at once
• •Experience with waiting for permission or guidance to execute, problem solve, or develop projects