Senior Coordinator, Matchday Operations
$66,500–$70,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Conduct Matchday Control for MLS regular season, playoffs, and marquee events by independently assessing and resolving operational issues within established protocols. Manage live-match escalations, coordinate resolution with Clubs and internal teams, and apply league policies to day-to-day operational issues. Identify matchday trends, operational risks, and recurring issues while recommending process improvements based on matchday observations. Develop and maintain Club-facing and internal Matchday Operations materials, including operational documentation, databases, reports, and presentations. Plan and execute assigned operational workstreams for MLS All-Star, MLS Cup, and Leagues Cup events, coordinating vendor agreements, payments, and contract administration. Prepare operational updates, analyses, and presentations for department leaders and executive audiences. Work non-traditional hours including evenings, weekends, and holidays, with up to 20% travel required.
Required Qualifications
- Bachelor's Degree in Sport Management, Sports Administration, Business Administration, or a related field
- 3+ years of experience in event operations, sporting operations, competition operations, matchday operations, or a related field, preferably within the sports industry
- Excellent written, verbal, and interpersonal communication skills, with the ability to work effectively with Clubs, internal departments, vendors, and other stakeholders
- Strong decision-making and problem-solving skills, including the ability to exercise sound judgment in fast-paced and time-sensitive situations
- Demonstrated ability to independently manage assigned projects and workstreams while meeting deadlines with minimal supervision
- Strong organizational and project management skills with exceptional attention to detail
- Ability to manage multiple priorities simultaneously in a fast-paced, collaborative environment
- Strong analytical skills with the ability to identify operational trends, risks, and opportunities for improvement
- Strong presentation and visual communication skills, including the ability to develop clear and effective materials for operational and executive audiences
- High level of professionalism, integrity, accountability, and commitment to quality
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Smartsheet
- Working knowledge of soccer and professional match operations
- Ability to work non-traditional hours, including regularly scheduled evenings, weekends, and holidays throughout the MLS season
- Ability to work from the office as required to support matchday operations and league events
- Ability to travel up to 20%
Desired Qualifications
- Experience supporting live sporting events, competition operations, or professional matchday environments
- Experience working with event vendors, temporary staff, budgets, contracts, or operational logistics
- Spanish-language proficiency
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.