Senior Conversation Designer - Experience Content Design

Senior Conversation Designer at Spotify focused on Experience Content Design. Design end-to-end conversational experiences—dialogue flows, turn-taking, state and context handling, error and recovery paths, and multi-turn interactions across Spotify's AI products. Engineer and refine prompts for generative and conversational features to shape model behavior for accuracy, reliability, and usefulness. Translate product requirements into conversational system design—defining how the model interprets intent, retains context, and decides what to do across a flow. Prototype with large language models to probe model behaviors, constraints, and failure modes, turning insights into more capable experiences. Build evaluation frameworks to measure conversation quality, accuracy, task completion, and user impact. Partner with product managers, engineers, researchers, designers, and the content design team to bring AI systems into cohesive, human-centered products. Define guardrails for safe, reliable model behavior across AI-driven interactions. Help raise the bar for conversation design craft on the team, guiding peers and contributing to shared patterns, evaluation methods, and documentation.