Senior Control Analyst- Process Design & Governance
On-site · Coppell, Texas, United States
Job Summary
Senior Control Analyst- Process Design & Governance (PD&G) in Global Document Services (GDS) and Card Fulfillment (CF) oversees controls as part of the first line of defense. Responsibilities include governing processes with PD&G and Operations to achieve strong audit readiness, leading exam readiness activities, managing evidence collection and timely stakeholder communication, participating in the Exam Ready program, challenging control-related decisions, evaluating policies and procedures, developing and executing action plans with milestones and sustainability, facilitating monthly business reviews, and driving change management and operational readiness. Required capabilities include proficiency in CORE for control creation, issue identification, control testing, risk mitigation, and experience in risk, audit, and compliance roles; strong analytical, organizational, and relationship-management skills; and 7+ years of financial services experience. Preferred knowledge includes Customer Fulfillment Services, Global Document Services, and JPMC applications like CORE; MS Office suite proficiency (SharePoint, Monday.com); certifications (CAPM, PMP, ACAMS, Six Sigma) being beneficial; 6+ years of relevant experience in operations/manufacturing environments.
Required Qualifications
- 7+ years of financial services experience
- Experience in risk, audit, controls, and/or compliance-related roles
- Proficient in CORE, including control creation, issue identification, control testing, and risk mitigation
- Experience in operational risk analysis, action plans, issue management, end-to-end process reviews, process flow mapping, change management, and impact assessments
- Excellent relationship management skills with peers, partners, stakeholders, and senior management; demonstrated ability to lead and influence
- Strong organizational skills with the ability to manage multiple and changing priorities effectively
- Analytical mindset with strong problem-solving, logical thinking, and root cause analysis skills
- High sense of accountability and ownership; self-motivated and effective under pressure
- 6+ years of financial services experience in operations and/or manufacturing environments
- Knowledge of Customer Fulfillment Services, Global Document Services, JPMC applications such as CORE and related processes
- Proficiency in MS Office suite, including SharePoint and Monday.com
- Relevant certifications (CAPM, PMP, ACAMS, Six Sigma, etc.) are beneficial but not required
Additional Requirements
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