Senior Content Designer
HybridLondon, England, United Kingdom
Job Summary
Lead content design for a new and developing domain by bringing clarity to early product thinking and refining end-to-end journeys using research, insight, and testing. Create practical guidance, terminology, and reusable patterns to ensure consistent delivery as the product evolves, while collaborating closely with designers, product managers, researchers, engineers, and cross-functional teams including Technical Writing, Legal, and Support. Explain decisions clearly to build alignment across functions and contribute to ways of working within the Design organization. This role sits within Checkout's centralized Content Design team, which creates intuitive experiences across products powering over 10 billion transactions annually for global shoppers.
Required Qualifications
- Hands-on experience in content design or UX writing for digital products, including ownership of end-to-end product journeys
- Experience defining reusable UX content patterns and systems, not only writing individual screens
- Ability to simplify complex or regulated topics in plain language, without relying on jargon
- Experience bringing clarity to ambiguous or early-stage product problems and helping teams move from ideas to usable experiences
- Evidence of using research, insight, analytics or testing to inform, validate and improve product decisions
- Clear communication, sound product and content judgement, and hands-on collaboration with cross-functional teams using tools such as Figma and other evolving product workflows
Desired Qualifications
- Experience in payments, fintech or complex B2B SaaS environments
- Experience building content foundations or ways of working for a new or developing product area
- Experience using AI-assisted tools in product design or content workflows, with the judgement to evaluate and improve their outputs
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