Senior Consumer Success Representative

Senior Consumer Success Representative at Realtor.com® in Scottsdale, AZ (Hybrid/In-Office 3 days per week). Represent Realtor.com® across inbound/outbound channels, conduct discovery to identify consumer goals and connect them with premium real estate professionals, maintain a high-volume, metrics-driven approach, and collaborate within a team to deliver white-glove service. Responsibilities include 300+ daily outbound/inbound calls, determining client needs and preferences, fostering strong consumer-to-professional connections, and supporting a flexible schedule with possible late-evening or weekend hours. English fluency is required; additional language (Spanish) is a bonus. Requires 2+ years in a high-volume, phone-based environment with experience in real estate, mortgage, insurance, or SaaS onboarding preferred. Emphasizes customer-centric, tech-savvy, and performance-driven mindset within a hybrid work model.