Senior Consultant - Healthcare Experience Management
$130,000–$175,000 year
Remote · US
Job Summary
Join Press Ganey as a Senior Consultant and address complex healthcare challenges through data-driven insights. Responsibilities include consulting with health plan and medical groups, leading data analysis and process design to improve member and patient experiences, training stakeholders, and managing client engagements. Candidates should have a strong background in experience management, particularly within healthcare, and possess advanced data analytic and MS Office skills. A Bachelor’s degree is required, with a preference for a Master’s degree.
Required Qualifications
- 5+ years of previous work experience in experience management (Patient Experience, Member Experience, and/or Brand Experience) in health plan and/or provider organizations
- Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.)
- Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation
- Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities
Desired Qualifications
- Expertise in brand experience, member/patient acquisition and retention strategies
- Working with health plans in driving experience improvement across lines of business
- Knowledge and understanding of government programs driven by Medicare Stars and NCQA
- Market research and insights or experience design
- Proven track record of experience improvement in member/patient experience with plan, medical group or other provider stakeholders
- Past experience in training and coaching member/patient-facing teams
- Demonstrated experience in driving performance improvement initiatives
Additional Requirements
- None stated
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