Senior Complex Claim Representative - General Liability
$90,000–$110,000 year
RemoteUnited States or Home, Washington, United States
Job Summary
Review and interpret Commercial General Liability, non-trucking liability, and habitational policies to analyze coverage issues involving bodily injury, property damage, and premises liability. Investigate and manage claims including slip and fall incidents, animal-related exposures, and transportation-related liability by coordinating with insureds, claimants, witnesses, and counsel. Draft coverage position letters, issue reservations of rights, and negotiate settlements within authority while evaluating reserves based on liability and damages analysis. Ensure all claims comply with Department of Insurance requirements and maintain accurate documentation within the claims management system. Serve as the primary contact for clients, brokers, and defense counsel to provide clear reporting on claim status and resolution strategies.
Required Qualifications
- 7–10+ years of experience handling General Liability claims
- Active adjuster licenses and willingness to obtain and maintain additional licenses, as needed
- Strong experience handling bodily injury and property damage claims, including premises liability
- Demonstrated ability to manage a variety of claim types across multiple programs
- Experience issuing or contributing to coverage positions, including reservations of rights
- Strong analytical, negotiation, and communication skills
- Ability to independently manage a full caseload of claims from inception through resolution
Desired Qualifications
- Experience handling non-trucking liability, commercial auto-related liability, or transportation exposures
- Background in habitational claims, including apartment, rental property, or multi-family risks
- Familiarity with pet care or animal-related liability exposures
- Experience working within program business or TPA environments
- Experience managing litigated claims and working with defense counsel
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