Senior Community Manager (FTC)
HybridLondon, England, United Kingdom
London, England, United KingdomHybridContractSenior LevelMarketing ServicesLarge
ContractSenior LevelLargeMarketing Services
Job Summary
Monitor social conversations, mentions, and audience sentiment across platforms to identify reactive opportunities and track emerging trends. Write timely responses, schedule and publish organic content for eBay UK and eBay Live UK, and develop platform-native material in response to cultural moments and breaking news. Moderate community interactions, remove spam and harmful content, and escalate reputational risks while maintaining brand tone of voice. Collaborate with Social, PR, Customer Service, and agency partners to turn insights into meaningful engagement and produce regular reporting with actionable recommendations.
Required Qualifications
- Experience managing social communities for a major brand or agency
- Hands-on experience across Instagram, TikTok, YouTube, Facebook, Pinterest, Reddit and emerging platforms
- Exceptional copywriting skills and the ability to adapt tone of voice across channels
- Experience creating platform-native social content, particularly in TikTok
- Strong understanding of internet culture, trends, memes, creators and online communities
- Experience using social publishing, listening and community management tools
- Excellent judgement when managing sensitive conversations and protecting brand reputation
- Strong analytical skills with the ability to translate community conversations into actionable insights
- Excellent communication and stakeholder management skills
- Strong organisation with the ability to manage multiple priorities and respond quickly to emerging opportunities
- A collaborative mindset with a proactive, creative approach to problem solving
- Passion for social media, culture and creating engaging customer experiences
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