Senior Community Health Worker, Ambulatory Care Network
$47,840–$59,390 year
On-site · Los Angeles, California, United States
Job Summary
The Senior Community Health Worker acts as a vital communication link in the Ambulatory Care Network by interacting with patients through a call center, ensuring high-quality customer service and accurate scheduling processes. Key responsibilities include determining patient needs, verifying insurance, scheduling appointments, and maintaining compliance with HIPAA standards. Essential skills include excellent communication, technology proficiency, and the ability to work independently in a call center environment, with a strong focus on patient service.
Required Qualifications
- Excellent communication skills
- Ability to work independently
- Ability to use several technological platforms simultaneously
- Provide personalized customer service by responding to patients’ individual needs
- Ability to provide clear and concise instructions
- Engage in active listening with patients, confirming or clarifying information and ability to diffuse levels of frustration
- Utilizing scripts and tools appropriately
- Understanding and striving to meet or exceed metrics established by department
Desired Qualifications
- Bilingual in English and Spanish preferred
- Contact center experience desirable
Additional Requirements
- COVID vaccination required
- Successfully clear the Live Scan process through Los Angeles County
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