Senior Commerce Consultant
HybridLondon, England, United Kingdom
Job Summary
Lead cross-functional engagements as the primary point of contact for senior client stakeholders, building trusted relationships to identify opportunities for expanding existing accounts and generating new business. Conduct thorough business analysis to solve complex problems in e-Commerce, retail, FMCG, B2B, or automotive sectors, leveraging deep sector knowledge to develop strategic guidance, roadmaps, and compelling proposals. Mentor junior consultants and coach cross-functional teams to foster a high-performing environment, while proactively identifying process improvements and implementing internal methodologies to enhance efficiency and client satisfaction.
Required Qualifications
- Extensive experience in management or consultancy roles within the e-Commerce domain
- In-depth specialist sector knowledge in at least 1-2 areas, ideally including retail, FMCG/CPG, B2B, or automotive
- Strong understanding of digital ecosystems and technologies, including e-commerce platforms, CMS, PIM, and agile software delivery methodologies
- Proven leadership skills with the ability to effectively lead and motivate cross-functional teams
- Exceptional relationship-building and networking skills, with a knack for building rapport with senior stakeholders
- Advanced problem-solving skills, with the ability to analyse complex business problems, think laterally, and develop creative solutions
- Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences
- Willingness to travel to client sites within the UK and potentially within the EU
Desired Qualifications
- Strong consultancy background or acted as a Senior Business Leader
- Experience in at least 1-2 areas (ideal sectors include retail, FMCG/CPG, B2B, automotive)
- Deep industry expertise
- Collaborative leadership style
- Commitment to a people-first approach
- Passion for understanding and solving complex problems for clients within an ever-changing digital landscape
- Ability to unpick client problems rapidly, getting to the core of how to support, often in situations that lack clarity
- Comfortable with 'grey', bringing clarity to ambiguous situations
- Lateral thinking ability to step back and assess the client ask from a broader perspective
- Ability to independently overcome obstacles
- Passion for client success and a commitment to exceeding expectations
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