Senior Collections Specialist
On-siteMontevideo, Montevideo Department, Uruguay
Job Summary
Own collections end-to-end for assigned client accounts by making outbound calls, negotiating payment plans, and resolving billing disputes. Monitor AR aging, flag collection risks, and produce weekly priority lists to feed cash-flow forecasting. Apply and reconcile payments accurately while maintaining organized records of all client communications. Serve as the primary contact for partner-level escalations and prepare data-backed write-off recommendations. Track retainer balances and validate payment applications against bank activity. Take full ownership of the Collections Playbook and provide feedback on recurring invoice issues.
Required Qualifications
- 5+ years of experience in collections, accounts receivable, or a related finance role
- Strong communication skills (English C2 or near-native/native) and the ability to handle difficult payment conversations professionally
- Detail‐oriented, organized, and comfortable managing multiple accounts at once
- Solid understanding of AR processes, invoicing, and payment applications
- Experience using accounting or ERP systems
- Proficiency in Excel and basic financial reporting
- Reliable, persistent, and accountable—someone who follows through and gets results
- Comfortable using AI‐enabled tools, automation, or technology to improve collections workflows, reporting accuracy, and follow‐up efficiency
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