Senior Collections Specialist
$56,160,000–$68,640,000 year
HybridColumbia, Maryland, United States
Job Summary
Manage a portfolio of commercial and residential accounts, resolving delinquent balances through professional communication, payment negotiations, and collaborative problem-solving to protect cash flow while maintaining customer relationships. Partner with branch operations, customer service, and finance to address billing and service issues, identify collection trends, and improve accounts receivable performance. Support junior team members with complex resolutions, share best practices, and mentor staff as they develop skills. This role requires at least two years of experience in high-volume collections, strong analytical abilities, and proficiency in Excel. You will work a hybrid schedule with three days in the office per week.
Required Qualifications
- At least 2 years of experience in a senior-level, high-volume (50+ calls per day) collections position
- In-depth knowledge of collections strategies, accounts receivable, and related processes
- The ability to multi-task and thrive in a deadline-driven, fast-paced environment
- The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
- Strong verbal & written communication, negotiation, and data entry skills
- The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications
- The ability to read, write, speak, and comprehend English
- Legal eligibility to work in the U.S.
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- A bachelor's degree in business administration or related field preferred
- Experience with aging and trend collections reports
- Strong analytical, problem-solving, and organizational skills
- Intermediate Excel skills (VLOOKUP, INDEX/MATCH, IF statements, basic PivotTables, etc.)
- The ability to be a positive, professional, upbeat, team player
- Strong follow-up skills, high attention to detail, and a desire for getting things right
- A desire to work as part of a team and to provide guidance and backup for junior team members
- Concern for helping people and an aptitude for making people feel important and valued
- The ability to learn and retain intermediate to advanced pest control industry knowledge through company-provided online, field, and classroom training
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