Senior Coding Associate - Customer Insights
$77,000–$131,000 year
RemoteUnited States
Job Summary
Analyze provider documentation and audits to identify opportunities for improving documentation and system usage. Evaluate customer configurations and practice information to detect gaps, discrepancies, and potential disruptions in Medical Coding workflows. Independently manage multiple complex projects, creating presentations for internal stakeholders, leadership, and customers while applying Lean Six Sigma principles to design automated solutions that prevent manual work. Mentor new hires across Service Integrity, develop educational content, and translate customer business problems into process improvements that expand service value.
Required Qualifications
- Bachelor's Degree (or commensurate level of professional experience)
- CPC and/or CCS certified from AAPC or AHIMA
- 3+ years of professional experience in Medical Coding
- Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
- Experience communicating directly with customers and/or medical providers
- Demonstrated ability to assume sole and independent responsibility for various projects
- Experience implementing computer assisted coding and/or coding automation tools
- Experience in auditing medical charts for accuracy to support coding decisions and compliance with coding regulations
- Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
Desired Qualifications
- Lean Six Sigma
- Agile development methodologies
- SQL experience
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