Senior CMDB Engineer - ServiceNow (HAM/SAM)

Senior CMDB Engineer - ServiceNow responsible for designing, implementing, maintaining, and improving CMDB, HAM, and SAM capabilities within the ServiceNow platform. Ensures accuracy, integrity, and operational value of configuration and asset data across the enterprise while supporting governance, automation, discovery, and lifecycle management initiatives. Partners with infrastructure, cloud, security, procurement, and platform teams to ensure CMDB and asset management processes are scalable, reliable, and aligned with enterprise standards and operational objectives. Supports alignment with the ServiceNow Common Service Data Model (CSDM) to enable standardized service-aware operations and enterprise data consistency. Design, configure, and maintain ServiceNow CMDB, HAM, and SAM capabilities following platform and governance standards. Support and enhance ServiceNow Discovery, Service Mapping, and Asset Management processes to improve data quality and operational visibility. Develop and maintain integrations between ServiceNow and external systems to support asset lifecycle management, inventory reconciliation, and configuration data synchronization. Monitor and improve CMDB health, including completeness, accuracy, compliance, relationship integrity, and governance metrics. Implement and support governance controls, reconciliation rules, normalization, and data certification processes. Collaborate with infrastructure, cloud, security, procurement, and operations teams to ensure configuration and asset data aligns with enterprise operational requirements. Support software asset lifecycle activities including entitlement management, reclamation, normalization, and compliance tracking. Support hardware asset lifecycle processes including procurement, inventory, deployment, refresh, and disposal tracking. Develop reports, dashboards, and insights related to CMDB, hardware assets, software assets, and operational compliance. Troubleshoot and resolve CMDB, Discovery, HAM, and SAM-related issues, including data inconsistencies and integration failures. Contribute to automation initiatives using Flow Designer, IntegrationHub, and platform workflows. Support testing, releases, upgrades, and platform maintenance activities related to CMDB and asset management capabilities.