Senior Cloud Technical Lead
RemoteUnited States or Cary, North Carolina, United States
Job Summary
Own all technical aspects of customer environments from implementation through ongoing operations for a select portfolio of SAS Cloud customers. Oversee and approve all changes for assigned customers while consulting with them to understand their business and drive outcomes. Collaborate with global R&D, Product, Technical Support, and Service Management teams to ensure service quality for hosted and remote managed customers. Contribute to customer success through close partnerships with Cloud Service Delivery Managers and share lessons learned via a global Community of Practice. Requires 8+ years of technical experience, including 3 years in enterprise support or consulting and 3 years with UNIX/Linux, plus familiarity with containers, cloud platforms, and scripting. Ability to travel up to 10% of the time.
Required Qualifications
- 8+ years of technical experience
- 3 years of experience in consulting, systems support, customer support, or training for enterprise class software
- 3 years of experience with UNIX or Linux supporting enterprise class applications
- Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field
- Equivalent combination of related education, training and experience
- Experience with containers, container-based applications, and/or container orchestration tools
- Ability to travel up to 10% of the time
- Must be legally authorized to work in the United States
Desired Qualifications
- Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
- Experience with Python, Ansible, or Kubernetes
- Scripting experience (bash, powershell, etc)
- Experience with SAS
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