Senior Cloud Engineer
$104,751–$174,585 year
On-siteAustin, Texas, United States
Job Summary
Triage inbound tickets from application teams across Jira and ServiceNow, fulfilling account, IAM, and access requests while escalating out-of-scope issues to Foundations pods. Execute and improve runbooks for known incident classes, participate in change windows, and respond to production cloud incidents within the Support team. Embed agentic AI capabilities into ticket triage, self-service experiences, and on-call copilots to automate repeatable paths. Operate hands-on with Terraform, AWS console, and CLI to ship infrastructure, raise pull requests against shared modules, and pair with the Monitoring pod to refine alert routing. Participate in 24x7 on-call rotations as a primary responder and engage in Agile ceremonies with the Cloud Center of Excellence team.
Required Qualifications
- 3+ years of progressive technical experience in cloud infrastructure, platform engineering, or software engineering
- Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent work experience)
- 1+ years of hands-on production AWS in a multi-account environment with hands-on production Terraform delivered through Terraform Cloud and GitHub Actions
- comfort consuming a private Terraform module library and raising well-scoped pull requests against shared modules
- 3+ years experience of owning meaningful, well-scoped engineering work end-to-end under senior guidance — design, implementation, code review participation, and follow-through
- 2+ years experience participating in 24x7 production on-call rotations as a primary responder in a fast-paced, security-conscious environment (financial services preferred)
- 3+ years experience working a production cloud operations or cloud support queue (Jira, ServiceNow, or comparable ITSM): ticket triage SLAs, runbook execution, account / IAM / access-request fulfillment, change-window participation, and primary on-call response
- Strong growth mindset — actively pursues the Engineer 2 certifications in the CCOE certification matrix and uses each incident, code review, and design discussion as a learning loop
- Bias toward shipping high-quality, well-tested, code-reviewed work; leaves the codebase a little better than they found it
- Asks for help early when stuck and writes down what they learn for the next engineer
- Calm primary responder during incidents; pages an AVP or VP early rather than struggling alone
- Continuous learner in cloud-native, IaC, and applied AI
- Builds high-trust relationships with peer engineers across the US and India / GCC
- Excellent written and verbal communication; can articulate what they changed and why in a clear pull request description
- On the Engineer 2 certification path per the CCOE certification matrix: AWS Certified Developer – Associate
- On the Engineer 2 certification path per the CCOE certification matrix: HashiCorp Certified: Terraform Associate (004)
- On the Engineer 2 certification path per the CCOE certification matrix: Kubernetes and Cloud Native Associate (KCNA)
- On the Engineer 2 certification path per the CCOE certification matrix: Certified Kubernetes Application Developer (CKAD)
- Experience using agentic AI / GenAI tooling (Cursor, Claude Code, Copilot, Bedrock, MCP) in day-to-day engineering work
- Strong scripting proficiency in Python, Bash, or PowerShell
- Experience working with globally distributed teams across the US and India / GCC
- AWS Certified Cloud Practitioner (CCP) as a stepping stone toward Developer – Associate
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