Senior Client Technologies Specialist
On-siteAugusta, Maine, United States
Job Summary
Provide on-site technical support to clerks of court during the statewide Maine eCourts implementation, troubleshooting user difficulties and analyzing system functional limitations. Guide judicial staff through complex technological changes using written training materials and court knowledge bank resources while investigating user problems, identifying sources, and implementing solutions. Serve as the point of contact for technology support, delivering accurate answers to general use questions and communicating status updates. Ensure effective backups, document all work, and evaluate hardware and software purchases. Travel statewide to multiple court locations using personal vehicles for reimbursement, working within a team environment to address customer needs proactively.
Required Qualifications
- Currently based Maine within an hour of Augusta
- Must be able to travel statewide
- Must be experienced trouble shooting end users
- Must have solid customer services experience
- Must be experienced with Microsoft products
Desired Qualifications
- Prior state government experience
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