Senior Client Support Enterprise Specialist
$72,800–$93,600 year
Remote · United States
Job Summary
Senior Client Support Enterprise Specialist responsible for serving as the primary point-of-contact for enterprise-related customer inquiries, managing the enterprise support inbox and ticket workflow, troubleshooting first-line issues for enterprise hospital groups, and coordinating cross-functional support with Operations, Product, Billing, and Customer Support to ensure timely and high-quality experiences for enterprise accounts. Requires 3+ years in client/customer support or enterprise support, veterinary-hospital experience, strong written communication, high organization, and ability to manage multiple tasks with cross-functional collaboration. The role is remote-first with potential hybrid work for based-in-San Francisco candidates; compensation is hourly with tiered US pay ranges, and full-time status is emphasized for permanent employees.
Required Qualifications
- 3+ years experience in client/customer support, account operations, or enterprise support environments
- Veterinary hospital experience is required
- Strong written communication skills and ability to draft clear customer-facing messages and follow-ups
- Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously
- Excellent problem-solving skills and ability to troubleshoot customer issues independently
- Comfortable working across multiple systems and tools to gather information and resolve issues
- Sound judgment when prioritizing requests and determining when escalation is required
- Familiar with customer support tools/software (Zendesk experience a plus)
- Flexible & agile, ability to pivot quickly
- Driven to improve processes and operational workflows
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