Senior Client Success & Renewals Manager
$85,000–$105,000 year
HybridLa Crosse, Wisconsin, United States
Job Summary
Senior Client Success & Renewals Manager in a hybrid environment based in La Crosse, WI. You will own a portfolio of accounts, act as the team's subject matter expert on revenue retention and growth, and drive renewal strategies. Responsibilities include managing renewals end-to-end, building and iterating renewal playbooks and processes, coaching CSM peers on negotiations and best practices, forecasting renewals, identifying churn risk, and collaborating with Sales, Product, and Support to ensure client needs are met and value is realized from the platform. The role involves developing renewal strategies, partnering with leadership on renewal outcomes, and enabling the renewal engine for the organization while supporting predictable recurring revenue.
Required Qualifications
- Proven experience (typically 4+ years) in a role focused on managing and retaining a portfolio of long-term clients (Account Management, Client Relationship Management, or Strategic Consulting)
- A natural talent for building strong, trusted relationships and serving as a strategic partner for clients
- Demonstrated success leading commercial conversations, including contract renewals, pricing discussions, and negotiations
- Strong financial acumen with ability to understand a client’s business and articulate ROI of the solution
- Excellent internal collaboration skills across departments (Sales, Product, Operations)
- A process-oriented mindset with experience creating documentation, standardizing workflows, or coaching others on best practices
Desired Qualifications
- Experience with renewal playbooks
- B2B SaaS or recurring revenue familiarity
- CRM proficiency (HubSpot, Salesforce)
- Strong cross-functional collaboration
- Financial acumen and ROI storytelling
- Experience with forecasting renewals and renewal metrics
- Proven ability to manage complex client relationships
- Negotiation and contract renewal experience
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