Senior Client Success Manager
$130,000–$150,000 year
RemoteUnited States
United StatesRemoteFull Time$130,000–$150,000 yearSenior LevelStartup
Full TimeSenior LevelStartup
Job Summary
Build trusted relationships with client stakeholders and act as their strategic advisor to drive utilization, engagement, and adoption of WellTheory's programs. Deliver data-driven business reviews with insights and recommendations, while securing renewals and identifying expansion opportunities. Anticipate and resolve client issues with urgency and care, contributing to playbooks and best practices as the Client Success function scales. This cross-functional role requires spending 20-30% of time traveling to build relationships and involves reporting to the Co-founder, Operations.
Required Qualifications
- 7+ years of enterprise client success or account management experience
- Track record of driving retention, renewals, and expansion within complex client ecosystems
- Relationship-driven communicator who builds deep trust with clients at every level
- Ability to read the room, adapt style, and navigate sensitive conversations with professionalism and empathy
- Strategic storytelling ability to turn data into insight and shape compelling narratives
- Operational excellence in managing complex projects end-to-end and juggling multiple accounts
- Hands-on, entrepreneurial mindset comfortable starting as a team of one
- Adaptability and resourcefulness in a dynamic, fully remote environment
- Deep empathy for the autoimmune experience
- Willingness to travel 20-30% based on location
Desired Qualifications
- Experience ideally in digital health, benefits, or adjacent B2B2C environments
- Direct experience in digital health or the autoimmune/chronic condition space
- Experience helping build a Client Success function from the ground up at an early-stage startup
- Being called a 'force of nature'
- Running a marathon
- Starting a company
- Earning a degree while working full-time
- Overcoming significant adversity
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.