Senior Client Success Manager - Programmatic
$80,000–$95,000 year
On-siteChicago, Illinois, United States
Job Summary
Manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers. Lead weekly client status meetings while discussing campaign reporting, optimizations, and insights. Collaborate with sales to provide strategic upsell recommendations when performance and offerings align with customer business needs. Prepare and conduct high-impact reporting presentations in collaboration with the analytics team. Rapidly acquire thorough knowledge of Zeta's offerings, reporting analysis, competitive advantages, resources, and processes to articulate them convincingly to prospects and customers. Ensure exemplary customer satisfaction levels with every customer interaction. This role is remote out of Detroit, Michigan, with a salary range of $80,000 - $95,000.
Required Qualifications
- 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
- Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
- Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
- Strong analytic skills, including high level of comfort with Excel
- Passion for digital media and thorough knowledge of the programmatic advertising industry
- Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly
- Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance
- Intelligent, outgoing individual with interpersonal skills and work ethic
- Comprehensive experience with MS Office, particularly Excel and PowerPoint
- Ability to travel as needed
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