Senior Client Success Manager
Remote · Brazil
BrazilRemoteFull TimeSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Senior Client Success Manager at a global Webflow-focused digital agency. Own and steward a portfolio of retainer client relationships, drive roadmap and performance reviews, translate goals into actionable briefs for design/development/content teams, and identify proactive upsell opportunities. Lead governance calls, manage retainer budgets, and contribute to shaping the CS function; Webflow experience is a strong advantage, with a culture that values remote-first collaboration and growth into more senior responsibilities.
Required Qualifications
- 5+ years in a digital or creative agency
- 2+ years in a Senior Account Management or Client Success role
- Proven track record managing retainer accounts
- Commercially sharp with upsell/expansion instinct
- Technically credible in web platforms, CMS, performance, SEO, digital strategy
- Strong communicator and relationship-builder
- Experience with Webflow, Figma, Slack, and project management tools
- Professional working proficiency in English
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