Senior Client Success Manager
HybridQuezon City, Metro Manila, Philippines
Job Summary
Lead discovery calls, scope custom service tiers, and close high-value contracts to monetize the dense SoCal market. Act as the primary post-signature quarterback for long-term retention by driving Quarterly Business Reviews and account expansion. Sell and implement full suite solutions including BPO outbound dialing, branded content, and AI-driven automation. Represent LeadAdvisors at industry events, BNI meetings, and client dinners across Orange County, Los Angeles, and San Diego. Collaborate with global operations teams in the Philippines, Egypt, and Mexico to align client expectations with offshore execution. This hybrid role requires a professionally driven operator with a deep Southern California network and technical literacy in performance marketing metrics.
Required Qualifications
- Experience selling BPO, lead generation, digital agency services, or sales outsourcing
- Ability to point to specific deals and account growth
- Deep, active network of SMB to mid-market operators in Southern California (Financial Services, Insurance, Solar, Legal, or Debt)
- Firm understanding of performance marketing metrics, including CPL, CPA, contact rates, conversion rates, and unit economics
- Self-directed, professional, and operate with the ownership mentality of a founder
- Ability to translate complex BPO and AI automation services into ROI-focused solutions for C-suite executives
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