Senior Client Success Manager, Enterprise
$50,000–$50,000 year
RemoteUnited States
Job Summary
Conduct proactive, personalized engagement with enterprise clients and agencies via email, phone, and video, prioritizing live calls for complex topics. Execute executive-level discovery, maintain ongoing client connections, and surface trends, risks, and opportunities across portfolios. Deliver evidence-based recommendations, build optimized recruitment advertising campaigns, and maximize hires, ROI, and long-term value. Partner with Sales on strategic account planning, join client calls to identify revenue and product opportunities, and manage escalations with a solutions-oriented approach. Collaborate with technical, product, and external teams to resolve complex issues quickly and manage high-impact on-site client engagements. Continuously grow AI, product, and process expertise, apply learnings in practice, and share best practices to elevate team and client outcomes.
Required Qualifications
- Requires a minimum of 5 years of related experience
- Bachelor's degree and a minimum of 2 years of related experience
- an advanced degree without experience
- Recruitment/Staffing
- Tech/Dot-com
- HR Tech
- Ad/Media Agency
- B2B
- Account Management
- Customer Service
- Learns quickly and demonstrates strong technical aptitude
- curiosity
- ability to ramp up and make an immediate impact
- Demonstrates strong relationship management skills
- client engagement
- churn prevention
- post-sale lifecycle implementation and execution
- Builds and maintains effective partnerships with team members, internal stakeholders, and external clients
- Uses data, trends, and client insights to identify product adoption and growth opportunities
- Effectively manages and retains accounts (up to $50K annual revenue per account)
- communicate campaign performance clearly to executive-level clients and decision-makers
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