Senior Client Success Manager, Enterprise
$150,000–$180,000 year
HybridNew York City, New York, United States
Job Summary
Own and grow a portfolio of strategic enterprise accounts through structured maturity plans, serving as the primary advisor to executives and technical stakeholders. Proactively manage account health via regular meetings and stakeholder mapping while identifying expansion opportunities to partner with Sales for revenue advancement. Lead executive-level quarterly business reviews with tailored insights to drive adoption, retention, and measurable fraud reduction. Surface usage gaps to Technical Success teams to accelerate product consumption and maintain deep expertise in Alloy's platform, APIs, and risk capabilities. Build in-person relationships at industry events and on-site visits, collaborating with Product and Engineering to shape the roadmap based on client needs.
Required Qualifications
- 5+ years experience in Enterprise SaaS Account Management, Sales or Client Success
- working with strategic or enterprise level customers
- owning retention and growth metrics
- running executive business reviews
- Experience working with fintech, banking, API infrastructure, B2B technology, or general financial services products
- Track record of working with technical, API-based products
- Analytical acumen
- Located in NYC Metropolitan area
- willing to relocate to the area
Desired Qualifications
- Previous working knowledge in KYC/CIP, AML, fraud prevention and other identity programs
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