Senior Client Success Manager
Remote
Job Summary
Build and maintain positive relationships with client contacts at various organizational levels, acting as a trusted liaison for client needs. Serve as the day-to-day program owner for assigned accounts, partnering with delivery teams to capture requirements, manage scope and timelines, and ensure accurate invoicing. Own revenue and gross profit targets for the portfolio, monitoring performance against goals and flagging risks to leadership. Identify opportunities for program enhancements and lead portions of client business reviews to demonstrate impact. Requires 5+ years of client relationship management experience, a four-year college degree, and proficiency with Microsoft Suite. Applicants must be legally authorized to work in the United States.
Required Qualifications
- 5+ years of client relationship management or account management experience
- Four-year college degree
Desired Qualifications
- Demonstrated proficiency using AI tools in daily flow of work
- Experience with employee, channel, or customer loyalty programs
- Strong organizational and communication skills to manage multiple priorities
- Ability to build and maintain client relationships and resolve issues effectively
- Basic financial literacy for program performance, invoicing and budget support
- Proficiency in Microsoft Suite for reporting and presentations
- Flexibility for remote work
- Preference for Eastern or Central US presence
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