Senior Client Solutions Manager, Lawyers on Demand
HybridLondon, England, United Kingdom
Job Summary
Manage 5–10 strategic client accounts by creating focused account plans, leading relationship and sales meetings with General Counsel, and designing bespoke solutions. Identify revenue growth opportunities to cross-sell LOD services and secure additional profitable revenue through secondments and structured teams. Collaborate with internal teams to execute strategic pitch opportunities, formal tenders, and commercial negotiations while ensuring client engagements are proactively managed. Work with global colleagues to expand client relationships into new territories and lead all commercial negotiations. This role sits within the Client Solutions team in LOD UK, where two-thirds of revenue comes from existing clients. The position is hybrid based in our London office.
Required Qualifications
- at least 5 years' experience in B2B account management/CRM roles
- track record of growing client revenues and profitability
- ability to build trust and rapport quickly with Heads of Legal, General Counsel and their teams
- ability to problem solve and think analytically, in order to tailor LOD's services to client needs
- high impact communication, presentation and pitching skills
- motivated by improvement and inspire and support colleagues to deliver a superior client experience
- existing knowledge of the alternative legal sector or a drive to immerse yourself in this industry
- Be educated to degree level
Desired Qualifications
- The ability to make an impact through taking ownership, good organisational skills and using initiative with a focus on the end result
- Authentic and clear communication skills, emotional intelligence and the ability to build positive relationships both internally and externally
- An ability to make wise decisions, seeing the big picture and root causes without losing your eye for detail
- A curious personality and open mind to thrive, learn and engage in an entrepreneurial team and to find solutions to difficult problems
- A genuine interest in the changing legal market and in ensuring that our LOD lawyers and clients receive the best possible experience throughout their dealings with us
- A wish to develop long term relationships with lawyers and clients, taking the time to do so
- Be highly commercial
- Be able to build trust and rapport quickly with Heads of Legal, General Counsel and their teams
- Be able to problem solve and think analytically, in order to tailor LOD's services to client needs
- Have high impact communication, presentation and pitching skills
- Be motivated by improvement and inspire and support colleagues to deliver a superior client experience
- Enjoy working with sales data and communicating sector progress at management level
- Have existing knowledge of the alternative legal sector or a drive to immerse yourself in this industry
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.