Senior Client Service Representative
On-siteKrakow, Łódź Voivodeship, Republic of Poland
Job Summary
Proactively respond to daily custody-related client inquiries and coordinate follow-ups on meetings and deliverables. Serve as the key contact for SEB servicing matters while leveraging internal technological solutions to manage inquiries and client conversions. Host webinars and presentations to educate clients on BBH's product suite and automated tools, then review feedback to identify trends, propose solutions, and reduce inquiry volume. Work closely with Operations and Global Production Management teams to ensure timely resolution and service level improvements, while assisting management in implementing new policies and procedures.
Required Qualifications
- BS/BA degree and/or equivalent work experience
- 2+ years related custody experience
- Prior experience working in a client servicing focused work environment
- Ability to prioritize and quickly resolve client needs
- Ability to communicate effectively with both verbal and written skills
- Ability to build and maintain internal and external client relationships
- Ability to learn and utilize new technologies to research, analyze, and resolve client needs
- Proactivity, and objective oriented
- Strategic thinking
- Ability to work accurately and quickly under pressure
- Fluent English
- Good working knowledge of Excel
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