Senior Client Service Representative, 34h/weekly - Joliette, QC
On-siteJoliette, Quebec, Canada
Joliette, Quebec, CanadaOn-sitePart TimeSenior LevelEnterprise
Part TimeSenior LevelEnterprise
Job Summary
Answer client questions, assist with transactions, and proactively connect clients to the right team members to help them reach their financial goals. Listen to client needs, take accountability for issues, and leverage technology by introducing clients to mobile banking applications. Work in a fast-paced Banking Center with flexible hours that may include evenings and weekends, traveling between multiple banking centers within a reasonable distance. You must be on-site full-time and legally eligible to work at the specified locations in Joliette, QC.
Required Qualifications
- You need to be legally eligible to work at the location(s) specified above
- must have a valid work or study permit
- You need to be flexible to work our banking centre hours which may include evenings and weekends
- You're flexible to work at multiple banking centres within a reasonable travel distance
- you'll be on-site full-time
- Client Issue Resolution
- Client Service
- Customer Experience (CX)
- Digital Literacy
- Empathy
- Financial Products
- Interpersonal Communication
- Standards Compliance
- Transaction Services
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