Senior Client Service Advisor-1
On-siteHagerstown, Maryland, United States
Job Summary
Resolve complex client servicing escalations across multiple workflow channels while providing expert support during new relationship onboarding and ongoing account management. Analyze statements, reprice accounts, and facilitate PCI compliance discussions to address billing inquiries, chargebacks, and funding investigations. Deliver advanced technical guidance for POS terminals, payment gateways, and VAR integrations, ensuring seamless client experiences and driving retention through proactive education and issue prevention. Collaborate with Sales, Operations, and third-party providers to optimize account performance and support revenue protection initiatives.
Required Qualifications
- Bachelor's Degree
- Minimum 5 years' experience in merchant services or related industry
- Currently authorized to work in the United States on a full-time basis
Desired Qualifications
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to prioritize, manage time, and multitask effectively
- Collaborative team member with a track record of building effective relationships with both internal and external partners
- Client-focused with a drive to resolve inefficiencies and manage change effectively
- Thorough knowledge of various software programs including Word and Excel, Salesforce, and the ability to quickly learn additional systems/software
- Advanced expertise in back-office operations, including interchange qualification analysis, ACH reject resolution, and execution of compliance-related projects, ensuring accuracy, regulatory alignment, and operational efficiency
- Knowledge of various third-party gateway and payment processing platforms
- Experience with Clover products and platforms
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