Senior Client Partner
$120,000–$150,000 year
RemoteUnited States
Job Summary
Own the overall commercial strategy and relationship for a portfolio of enterprise accounts, developing comprehensive plans focused on retention, revenue growth, and long-term partnership. Lead executive business reviews to demonstrate measurable value while identifying cross-sell, upsell, and expansion opportunities. Drive sustainable revenue growth by consistently meeting or exceeding targets for renewal, retention, and expansion across complex, multi-stakeholder buying environments. Orchestrate cross-functional teams including Customer Success, Solution Consultants, and Product to deliver exceptional outcomes and bring strategic feedback to internal organizations. Manage end-to-end renewal strategy with strong pipeline, forecast, and CRM discipline to maximize retention and expansion opportunities.
Required Qualifications
- 8+ years of experience managing and growing complex enterprise SaaS accounts, strategic accounts, or enterprise customer relationships
- Proven track record of exceeding revenue growth, retention, renewal, upsell, and expansion targets
- Experience managing large, complex enterprise customers with multiple stakeholders, business units, and/or geographies
- Demonstrated success in consultative, value-based selling and developing strategic business cases for executive stakeholders
- Experience in SaaS, BPO, e-commerce, digital transformation, customer experience, contact center, or related technology environments
- English proficiency
- Strong understanding of AI, automation, customer engagement, contact center, and digital transformation technologies
- Ability to translate complex technology into clear business value and measurable customer outcomes
- Proven ability to manage complex commercial processes, long sales cycles, renewals, and multi-stakeholder buying environments
- Strong CRM, pipeline, forecasting, and account planning discipline
- Experience using MEDDPICC or a similar qualification and deal-management methodology
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.