Senior Client Operations Manager
$75,000–$85,000 year
RemoteUnited States
Job Summary
Own the day-to-day operational performance of assigned client accounts by monitoring efficiency through reporting on productivity, quality, and financial metrics. Analyze performance data to identify trends, gaps, and risks, then partner with Directors to implement corrective actions and develop action plans for capturing revenue opportunities. Prepare weekly dashboards, month-end reports, and ad-hoc analysis to support leadership decision-making while serving as the primary point of contact for client communication. Lead team meetings, provide coaching to supervisors, and ensure compliance with HIPAA, ROI regulations, and Verisma policies through quality audits and workflow documentation. Travel to client sites when necessary to resolve operational issues or assess at-risk accounts, maintaining strict confidentiality of all client information.
Required Qualifications
- High school diploma
- Prior proven success as a people manager
- Ability to communicate effectively with internal and external customers and stakeholders, including clients, management and associates
- Experience with medical records or healthcare
- Knowledge of HIPAA privacy information standards
- Ability to report to work consistently with minimal unplanned schedule deviations
- Live within a geographical area that is nearby or central to existing client business
- Willing to travel to various assigned accounts and team meetings, as needed
- A valid driver's license
- A history of safe driving
Desired Qualifications
- Bachelors degree
- Familiarity with medical terminology
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