Senior Client Manager
$212,000–$318,000 year
HybridRichmond, Virginia, United States
Job Summary
Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively. Grow client revenue by establishing internal and external networks with key buyers while generating new business opportunities. Develop process rigor on business development leads, tracking activities, and driving teams toward success. Navigate internal networks to bring together cross-LOB and Marsh McLennan teams to create tailored solutions that meet client needs. Collaborate with Mercer consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations. This hybrid role requires working at least three days a week in the Washington, DC office.
Required Qualifications
- Minimum of 15 years of experience in a consulting environment
- demonstrated success in client management
- Strong project management skills
- financial acumen
- communication skills
- Ability to understand and respond to client business needs, priorities, and industry environments
- Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors
- Proven ability to build and expand buyer hubs
- enhancing strategic relationships
- Strong business acumen
- a proactive approach to problem-solving and solution architecture
- working at least three days a week in the office
Desired Qualifications
- Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors
- Proven ability to build and expand buyer hubs
- enhancing strategic relationships
- Strong business acumen
- a proactive approach to problem-solving and solution architecture
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